Target Center Box Office is a Joke

A friend of my wife's bought Hannah Montana Tickets from Ticketmaster last week and the only delivery option was for the tickets to be picked up the night of the show at the Target Center Box Office. On the surface, that seems relatively convenient. However, My wife's friend learned tonight that she couldn't pick them up until after 5:00. She showed up at the Target Center at 5:00 and had to wait in line for 1 1/2 hours just to pick up her tickets. What was the point of not letting people pick up the tickets, that they had purchased, until after 5:00? I wasn't surprised to hear this story, the Target center Box Office seems to forget that customer service is part of their job. This would have never happened at the Xcel Energy Center.